Terms of Service

Connolly’s Wine Merchants


To make a purchase from the Connolly’s website you agree to the terms and conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you. We are committed to the data protection act 1998 and the information you give will not be shared with any other company other than ourselves, we are dedicated to the privacy of your information. For further information regarding this data or any other privacy matters please contact us on 0121 227 6940 or by email at sales@connollyswine.co.uk


Age Restriction

In accordance with UK law you must be 18 years or over to place an order with connollyswine.co.uk. By placing an order you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. Connolly’s reserves the right not to accept any orders.

It is an offence for a person under 18 to buy or attempt to buy alcohol, or for a person over 18 to buy alcohol on behalf of a person who is under 18.

It is a condition of sale that deliveries requiring a signature must be signed for by an adult over 18 years.


Ordering with Connolly’s

When ordering with Connolly’s, products and vintages are subject to availability and if, for some reason, a product is out of stock we will inform you by email or telephone as to its time of availability or suggest a suitable alternative. If the vintage shown is currently unavailable it may be replaced with another vintage.


Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software. We never share any of your details with third party companies. We will only send you promotional emails if you ask for us to do so.


Delivery

Delivery is charged at £12 per address.

We endeavour to send out all orders placed before 2pm for next day delivery.

Orders placed after 2pm will be considered as the following working day.

NB: There may be incidences where we will need to collect stock from our other locations or bonded warehouse, normally this will take no longer than 2 working days. If in the rare event the wait will be longer we will contact you with details.


Working days are Monday - Friday and do not include Saturday, Sunday or Bank Holidays.

Delivery is made by our nominated carrier who operate a regular service Monday - Friday, no deliveries on Saturdays, Sundays and Bank Holidays.

Delivery costs are for Mainland UK only. Additional costs for Highlands and Islands apply.

The courier will endeavour to deliver between 8am and 4pm, however if you are not there the driver will leave a card (where possible) for you to arrange a more convenient delivery time. If this cannot be arranged you will have the option to collect the parcel from the courier’s nearest depot. Please notify the depot within 24 hours of your intention to collect and to arrange a suitable collection date.

After 3 days your order will be returned to our warehouse at which point we will either:
Refund the cost of goods as paid to you less the cost of delivery.
Re-deliver your goods at a cost as shown above.

Should you wish to change a delivery address after a parcel has been dispatched we reserve the right to pass on any additional cost incurred.

Any “Instructions to courier” given to Connolly’s whilst placing your order to leave the parcel(s) in a specific location (e.g. “leave in porch”) or to leave with a neighbour will be carried out at the customers own risk. Neither Connolly’s nor our nominated carrier will be held responsible for the security of the goods following such instructions.

Returns

You may return or exchange products, subject to the "cancellation rights" section below, within 14 days of receipt of the goods. Products must be returned in their original packaging. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To return products, please contact us on 0121 227 6940 or email sales@connollyswine.co.uk for further instructions.

Breakages

Please check your delivery as soon as possible after it arrives. In the unlikely event your delivery has arrived damaged please contact us on 0121 227 6940 or email sales@connollyswine.co.uk for further instructions. We may need to ask for proof of damage to be sent for verification.

Faulty products and damaged goods

If the wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle(s) or offer a refund as appropriate. We reserve the right to collect faulty bottles for inspection so please retain them where possible.

Refunds

Please return your product unopened in its original state and securely packaged within 14 days of receiving your parcel and a full refund will be issued minus the delivery and collection costs within 30 working days. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty. (This does not affect your statutory rights in the event of faulty goods). If you wish to return items for any other reasons, these cases can be reviewed on an individual basis, so please email or call to discuss. Unwanted items that arrive back to us damaged will not be refunded.

Cancellations

You may cancel your order for any reason whatsoever at any time up to 14 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact.

In order to cancel your order you must call us on 0121 227 6940 or email sales@connollyswine.co.uk

You must inform us of your decision to cancel your purchase by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.

We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation, subject to the goods being returned to us.

If you wish to cancel your order if your wine is not damaged , corked or undrinkable we ask for the order to be returned in its original packaging and well secured, we cannot be held responsible for the return of goods.

Online Offers

We are always seeking to offer value to our customers. As a result we may offer online discounts or other savings on products compared to the prices in our stores. These discounted prices are for online sales only and are not available in our stores.

We reserve the right to remove any sale items or offers at any time.

We reserve the right to terminate discount codes at any time.


Disclaimer

By using this site you accept the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Connolly’s apologises for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition as service and quality is very important to Connolly’s. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact sales@connollyswine.co.uk

In store and online pricing

At Connolly’s we are always looking at offering our customers value for money on their purchases.

Sometimes offers and pricing that appear online will not be available in our stores.

Also some of the offers and pricing that we have in our stores will not be reflected on our website.

Delivery and Returns

Your Mainland UK delivery options-
* The above delivery costs apply to most of mainland UK, some addresses are not included.
** Scotland including Highlands and Islands 2 – 5 working days.
** Northern Island 3 working days.

Our Scottish Highland and Island postcodes are supplied to us via our courier, you can see a full list of all delivery postcodes by clicking here.

We do not deliver to outside the UK at this time.

Delivery that suits you-
Returns-
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Once we have received the parcel back we will refund you and it should be back in your account in 30 working days.
If you wish to return your parcel please email us on sales@connollyswine.co.uk

The Small Talk-

 

If your order is being dispatched to multiply addresses, deliveries are charged per address. For example if you have ordered 12 bottles to 12 different addresses each address will be classed as an individual order.

Privacy Policy

This privacy policy sets out how Connolly’s uses and protects any information that you give Connolly’s when you use this website. Connolly’s is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Connolly’s may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We do not give out your information to any third party companies for marketing purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@connollyswine.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Connolly’s Wine Merchants Ltd, Arch 13, 220 Livery Street, Birmingham, B3 1EU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Delivery FAQ’s

Q- If I order next day delivery on Friday when will my over arrive?

A- If the order is placed before 2pm your order will arrive on Monday, if your order is placed after 2pm your order will arrive Tuesday.

Q- Will there be any information with my order?

A- A delivery note will be placed inside the order giving information on the products and the delivery details. No price details will be put inside the box unless specially requested.

Q- If I have a refund how long will it take to go back into my account?
A- Most refunds are done the same day but it may take up to 30 working days for your bank to transfer the money back into your account.

Q- If I want to discuss or change my order who do I contact?
A- You can call the office on 0121 227 6940 or email sales@connollyswine.co.uk. Opening hours are 9am-5pm Monday-Friday, if you call outside these hours please leave us a message and we will call you back ASAP.

Q- If I want to return my order how do I go about this?

A- If there is a fault with your order please email sales@connollyswine.co.uk. When returning a parcel we ask that it is sent back in the same packaging it arrived to avoid damage.

Q- What do I do if I was out when the courier tried to deliver?
A- You will receive a card telling you you've missed the delivery. Follow the instructions on the ‘sorry we missed you’ card or click here to contact your local depot to re-arrange delivery or to collect your parcel. Please get in touch as soon as possible; parcels may be returned to the sender (Connolly’s Wine Merchants) in three working days if you do not contact them.

Q- If I order tasting tickets when will they arrive?

A- We do not produce tickets for tasting events. Instead we operate an in store guest list. Once you have purchased your tickets, your name and the number of people in your party will be added to the relevant tasting list.

Q- What happens if my wine is corked?
A- Here at Connolly’s we understand that some bottles of wine can be corked from time to time. If this is the case please keep the full contents of the bottle and contact us ASAP.

I need help with my order

At Connolly’s we pride ourselves on customer service, so if you are having any trouble placing an order we would like to give you a helping hand.

You can contact us by using the details below.

Telephone- 0121 227 6940 (9am - 5pm, Monday- Friday)

Email- Alternatively if you wish to contact us via email you can email us at sales@connollyswine.co.uk and someone will reply to you as soon as possible.