You may return or exchange products, subject to the "cancellation rights" section below, within 14 days of receipt of the goods. Products must be returned in their original packaging. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To return products, please contact us on 0121 227 6940 or email firstname.lastname@example.org for further instructions.
Please check your delivery as soon as possible after it arrives. In the unlikely event your delivery has arrived damaged please contact us on 0121 227 6940 or email email@example.com for further instructions. We may need to ask for proof of damage to be sent for verification.
If the wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle(s) or offer a refund as appropriate.
We reserve the right to collect faulty bottles for inspection so please retain them where possible.
Please return your product unopened in its original state and securely packaged within 14 days of receiving your parcel and a full refund will be issued minus the delivery and collection costs within 30 working days. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty. (This does not affect your statutory rights in the event of faulty goods). If you wish to return items for any other reasons, these cases can be reviewed on an individual basis, so please email or call to discuss. Unwanted items that arrive back to us damaged will not be refunded.
You may cancel your order for any reason whatsoever at any time up to 14 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact.
In order to cancel your order you must call us on 0121 227 6940 or email firstname.lastname@example.org
You must inform us of your decision to cancel your purchase by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.
We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation, subject to the goods being returned to us.
If you wish to cancel your order if your wine is not damaged , corked or undrinkable we ask for the order to be returned in its original packaging and well secured, we cannot be held responsible for the return of goods.