GoCardless FAQs

Thank you for taking the time to read this page. Here are some answers to some of our Frequently Asked Questions about our GoCardless Direct Debit Scheme. 

What is GoCardless?

GoCardless is a company that enables small businesses, like ours, to setup and take Direct Debits more efficiently and securely. It is intended for use by customers who are members of our Wine Club. 

Easy To Setup

Customers who decide to use GoCardless simply complete a mandate form online from a link we send you, it only takes a moment to do.

Call us on 0121 227 6940 to request a mandate form to be emailed to you. 

You can complete the setup from this link

How Are Payments Taken?

Once the GoCardless mandate is completed they will collect the payment on our behalf. Please note that it can take 3 to 5 working days for the setup information to pass between banks.

GoCardless will notify you by email a few days before your payments is collected.

On your bank statement you will see 'Connollys' and the payment amount collected.

Can I Cancel?

You can cancel the mandate at anytime, just like you would with any other Direct Debits you may have setup.  Should you have an outstanding balance on your account we will contact you to settle this by card.

How Do I Sign Up?

Signing up is simple, all we need is an email address and we can then send the link to you. Call us on 0121 227 6940 and we will do the rest.

You can complete the setup from this link


GoCardless is authorised by the Financial Conduct Authority and serves more businesses than any other Direct Debit provider. For further details go to: https://gocardless.com/faq/merchants/security/